Frequently Asked Questions

What is IssueBurner?

IssueBurner provides a simple interface for task management, issue tracking & help desk in a single system. It is a service from Webyog Inc. For a complete reference visit help section.

Why IssueBurner?

IssueBurner is a lightweight help desk and issue tracking software. It is a hosted service. This is designed by keeping small and medium sized businesses in mind. We thought that there are many help desk and issue management softwares that cater to gorilla sized organizations. By definition, they get bloated so much with complexities that you are going to run away if you are not large.

Also, you can track tasks that you send and receive in your email.

How groups work?

You can form groups out of your co-workers and the members manage the issues reported to group. Every group gets an email address which you may publish as your issue tracker or help desk address. For all emails received at this address, issues will be created under this group. You may publish this email address as your issue tracker or help desk address.

How members are counted?

Unique group members across all groups under an organization are counted as organization's members.

How can I access IssueBurner on my mobile?

IssueBurner works great on smartphones. Just pointing the browser from these devices to issueburner.com will automatically take you to IssueBurner's mobile version.

Will the persons related to an issue receive any notification from IssueBurner?

Yes. They will receive notifications depending on their preferences.

Any questions before you sign up?

If you have questions, contact us at feedback@issueburner.com.

Got terms of service and privacy policies?

Here are our Terms of Service and our Privacy Policy.