IssueBurner is a lightweight help desk and issue tracking software. It is a hosted service.
This is designed by keeping small and medium sized businesses in mind. We thought that
there are many help desk and issue management softwares that cater to gorilla sized organizations.
By definition, they get bloated so much with complexities that you are going to run away
if you are not large.
Also, you can track tasks that you send and receive in your email.
You can form groups out of your co-workers and the members manage the issues reported to group. Every group gets an email address which you may publish as your issue tracker or help desk address. For all emails received at this address, issues will be created under this group. You may publish this email address as your issue tracker or help desk address.
Unique group members across all groups under an organization are counted as organization's members.
IssueBurner works great on smartphones. Just pointing the browser from these devices to issueburner.com will automatically take you to IssueBurner's mobile version.
Yes. They will receive notifications depending on their preferences.
If you have questions, contact us at firstname.lastname@example.org.