To start using IssueBurner as an issue tracker or a help desk, you first sign up.
You may use the task management features even before you sign up. Refer creating issues to learn more.
Once you create a profile on IssueBurner you can manage all issues in a single place by logging in to the service. You email address will be your login id.
Form groups out of your co-workers and the members manage the issues reported to group. Every group gets an email address which you may publish as your issue tracker or help desk address. For all emails received at this address, issues will be created under this group. Refer managing groups to know more about it.
After logging in, you can manage the issues that you have created and that have been reported to you. Refer managing issues to know more.